Product information

We reserve the right for any printing errors on this website and the final sale of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as correctly as possible.

All steel gray tubes and parts are completely steel clean and cleaned on delivery, they will rust if exposed to moisture! If you do not want your pipes to rust, we recommend that you treat them in some way, our recommendation is to treat them with clear coat in a spray can. If we do this for you, we take no responsibility for its durability or give any guarantee that there will not be marks or rust stains after some time.

Products in copper will over time become a little darker because copper scars, this is very nice and will give an extra luster! Unfortunately, it takes a very long time, the process is faster outdoors.

Products that have the brass finish are a stainless steel product that has a PVD treatment with a brass finish. It is extremely strong and durable surface treatment and is very suitable for interiors with high wear, such as footrests, etc.

All products are of industrial quality and can therefore be perceived as heavy and sturdy, however, they can handle heavy loads without problems!

Assembly of pipes and parts is easily done by hand or in some cases using a wrench/polygrip or pipe wrench.

In the machining process, marks and damage to the parts may occur. We strive for our products to give a rough and rustic impression and therefore the smallest damage is not repaired. Please note that there may be marks and scratches, all products undergo a visual inspection and are approved before shipping.

AB Svenska Inredningsrör

Inredningsrör.se is operated through the company AB Svenska Inredningsrör with org no 559139-2930. The company has its registered office in Mora. The company's postal address is Selbäcksvägen 52, 79237 Mora. The visiting address is Bryggerivägen 17, 792 37 Mora.If you want to get in touch with us, send an email to order@inredningsror.se with your case and your contact information and we will contact you shortly!


Placing an order

Once you have completed your order, an order confirmation will be sent to your e-mail address. In the confirmation you will find all the information about products, price, billing and delivery address.

If there are any errors in the order confirmation, please contact us immediately by e-mail to order@inredningsror.se.

Delivery times

Our normal delivery times are 1-3 days. PLEASE NOTE! Orders placed on weekends will be shipped on the following Monday at the earliest.

If there is a delay in delivery (without us notifying you of a longer delivery time), please contact us by e-mail: order@inredningsror.se.


Prices in the shop

All prices in the shop are in SEK and all prices include 25% VAT.

We reserve the right for price changes caused by price changes from suppliers, misprints in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.


Right of withdrawal

When purchasing goods on the website, you as a customer have a 14-day right of withdrawal that applies from the time you have received a product that you have ordered.


When exercising your right of withdrawal:

• You must notify us that you are withdrawing. The notification should be sent to us at order@inredningsror.se. Your message must clearly state your name, address, e-mail address, order number and the goods to be returned.

• You should return the products to us immediately and at the latest within 14 days of the notification of withdrawal.

• You are responsible for the return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in their original packaging.

• We reserve the right to deduct from the refund amount a sum corresponding to the reduction in value compared to the original value of the goods in the case of used or damaged products.

The right of withdrawal does not apply to:

• Custom-made products, which have been specially tailored for you or have a clear personal touch according to your wishes.

• services that have been completed and where you have expressly agreed to the service being started without a right of withdrawal.

For more on the legal right of withdrawal, see here.


Complaints and claims

• We inspect all products before they are sent to you. Should the product still be damaged or incorrectly dispatched when it arrives, we undertake to rectify the fault free of charge in accordance with current consumer protection legislation.

• You must always contact us for authorization before returning a defective product.

• The complaint should be sent immediately after the defect has been discovered.

How do you make a complaint?

• Any faults and defects should always be reported to order@inredningsror.se, stating your name, address, e-mail address, order number and a description of the fault.

• If we are unable to rectify the defect or deliver a similar product, we will reimburse you for the defective product in accordance with applicable consumer protection legislation. We will pay the return shipping costs for approved complaints.

• We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with applicable consumer protection legislation. In the event of complaints, we follow the guidelines of the General Complaints Board, see arn.se.

Limitation of liability

• We accept no liability for indirect damage that may arise from the product.

• We do not accept any liability for delays/defects resulting from circumstances beyond the company's control (Force Majeure). These circumstances may include, for example, labor disputes, fire, war, government decisions, reduced or no delivery from suppliers.
• Furthermore, no liability is assumed for any changes to products/product characteristics changed by the respective supplier and other factors beyond our control.

Information about cookies

• According to the Electronic Information Act, visitors to a website must be informed for privacy purposes that cookies are used. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you are visiting requests to be saved on your computer to allow access to various functions. You can set your browser to automatically refuse cookies. More information can be found on the Swedish Post and Telecom Authority's website.

Personal data

• By shopping at AB Svenska Inredningsrör.se, you accept our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than necessary to process your order. We never sell or pass on your data to third parties without a legal basis.
  
  
• AB Svenska Inredningsrör.se is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us in order to process your order and in cases where you have requested newsletters or promotional offers - to be able to adapt the marketing to your individual needs.
• The information below is a summary of how, in accordance with the

the General Data Protection Regulation (GDPR) we store and process your data.

What is personal data?
Personal data is any information that can be directly or indirectly attributed to a natural person.

What data do we store?
In order to process your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail address, IP address and purchase history.

Your data is stored as long as we have a legal basis to process your data, for example to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.

Legal basis
In connection with a purchase, your personal data is processed to fulfill the contract with you.
Marketing, campaigns and similar mailings are made with your consent.


What data is shared and for what purpose?

Payment provider
When completing a purchase, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the payment provider will also store your social security number. The information is stored in order to complete the purchase and to protect the parties against fraud.
The payment providers (payment services) we use are: Qliro, Swish, Paypal.

Shipping companies
In order to deliver your orders and complete our contract, we need to share specific information with the shipping company. What is shared with the shipping company is first name, last name and address details for delivery. Email address and / or mobile number may also be shared with the shipping company for notification.
The shipping companies we work with are: DHL.

Right of access
You have the right to receive extracts of all information held about you by us. Extracts are delivered electronically in a readable format.

Right to rectification
You have the right to ask us to update incorrect information or complete information that is incomplete.

The right to be forgotten
You can ask for the data concerning you to be deleted at any time. There are few exceptions to the right to erasure, such as if it needs to be kept because we have to comply with a legal obligation (for example, under the Accounting Act).

Person responsible for data protection
AB Svenska Inredningsrör.se is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.

How we protect your personal data
We use industry standards such as SSL/TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure manner.


Amendments to the General Terms and Conditions

We reserve the right to make changes to the Terms at any time. Changes to the Terms will be published online on the Website. The amended terms and conditions are deemed to be accepted in connection with orders or visits to the website.


Dispute and choice of law

In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the General Complaints Board, see arn.se. For residents of an EU country other than Sweden, complaints can be submitted online via the European Commission's platform for mediation in disputes, see http://ec.europa.eu/consumers/odr

In the event of a dispute, we follow the decision of ARN or equivalent dispute resolution body.

Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law and legislation.